Checkout hangs for IPA financing with HP+PV bundles
Multiple Sales Agents report that the checkout process freezes when customers select IPA financing for combined heat pump and PV bundle orders. The spinner appears after clicking 'Proceed to Payment' but the page never resolves. This only affects bundle orders — standalone HP or PV orders with IPA financing work correctly. The issue has been reproduced across Chrome and Edge on Windows. It appears to be related to the payment option aggregation logic when two separate IPA contracts (one per product family) need to be generated simultaneously.
Key Patterns:
Proposed Next Steps:
I was with a customer yesterday trying to order a heat pump and PV bundle with IPA financing. After clicking 'Proceed to Payment', the page just showed a spinner forever. Had to restart the whole process and the customer was frustrated.
Cannot complete checkout for combined HP+PV orders when IPA financing is selected. Spinner appears and never completes. This happens every time, not intermittent.
The payment processing seems to time out when generating two IPA contracts simultaneously for bundle orders. Engineering suspects it's a concurrency issue in the IPA API integration.
I've confirmed this with the engineering team. The issue is in the concurrent IPA contract generation. They're working on a sequential fallback.
Had another customer run into this yesterday. Lost the deal because they went to a competitor while we were trying to fix it manually.
Critical for bundle launch. Must fix before March 31 go-live.