thermondo
BugIn ProgressPM Priority: 8.5

SEPA mandate generation fails for Febesol PV orders

3 requests15 upvotes1 commentsUpdated Feb 18
AI Summary

SEPA direct debit mandates are not being generated correctly for PV orders that go through Febesol. The mandate template uses thermondo GmbH as the creditor instead of Febesol GmbH, which is legally incorrect.


Key Patterns:

  • Affects all PV orders with SEPA payment method
  • Legal compliance issue — incorrect creditor on financial document
  • Finance team caught this during reconciliation
  • Workaround: manually correcting mandates (adds 15 min per order)

    • Proposed Next Steps:

  • Update SEPA template to dynamically select creditor based on product family
  • Add creditor mapping to Febesol entity in Salesforce
  • Regression test with HP, PV, and bundle orders
    • Linked Requests (1)
    SEPA mandate shows wrong company for PV orders97% match

    The SEPA direct debit mandate for PV orders shows 'thermondo GmbH' as creditor instead of 'Febesol GmbH'. This is legally incorrect — Febesol is the contracting entity for PV installations.

    K
    Katja Zimmermann·Finance·Feb 15
    Comments (1)
    K
    Katja ZimmermannFeb 17

    Finance flagged this as a compliance risk. Every incorrect mandate is technically a legal document with the wrong entity. We need to fix the backlog of ~40 affected orders too.

    AI Priority Score8.5
    Demand
    3.5
    Impact
    9.0
    Strategic
    6.0
    Urgency
    9.0
    Effort
    7.0
    8.5
    Status
    Effort estimate: S
    Tags
    legalcompliancepaymentfebesol
    Affected Areas
    Payment OptionsPV Systems
    External Links
    jiraSALES-1856: SEPA creditor mapping for Febesol
    Internal PM Notes

    Legal compliance — must fix regardless of demand signal.