thermondo
FeatureNew

Customer self-service appointment rebooking

7 requests38 upvotes0 commentsUpdated Feb 1
AI Summary

Allow customers to reschedule their Sales appointment directly from the confirmation email or a self-service portal, without having to call the Sales team. This would reduce no-shows and free up Sales Agent time spent on phone rebookings.


Key Patterns:

  • ~20% of booked appointments get rescheduled
  • Each rescheduling call takes 5-10 minutes of agent time
  • Customers expect this from modern services (doctor, delivery, etc.)

    • Proposed Next Steps:

  • Define rebooking rules (how close to appointment, how many times)
  • Build self-service rebooking page
  • Send updated confirmation email automatically
    • Linked Requests (0)

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    Comments (0)
    AI Priority Score5.9
    Demand
    6.5
    Impact
    6.5
    Strategic
    7.0
    Urgency
    4.0
    Effort
    4.5
    5.9
    Status
    Tags
    self-serviceappointments
    Affected Areas
    Appointment Booking
    External Links

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